Return & Refund Policy
Applies to: CCTV Systems, Access Control Systems, Video Surveillance Equipment, and Related Services
Product Returns (Hardware Only)
We accept returns on eligible hardware products (e.g., cameras, DVRs, NVRs, access control panels) under the following conditions:
• Return Window: 14 calendar days from the date of delivery
• Condition: Items must be unused, in original packaging, and in resellable condition
Non-returnable items:-
• Opened software licenses
• Custom-configured systems
• Installed or used devices
• Consumables (e.g., hard drives, batteries)
Restocking Fee: A 15% restocking fee may apply for non-defective returns.
Defective or Damaged Products
If a product arrives defective or damaged, please contact us within 7 days of delivery. We will offer one of the following, based on availability:
• Free replacement
• Store credit
• Full refund (in cases where a replacement is not possible)
Customer must return the damaged item before a refund or replacement is issued.
Service-Based Refunds (Installation, Configuration, Monitoring)
We do not offer refunds on completed service work, including but not limited to:
• System installation
• Remote configuration
• Site assessments
• Monthly monitoring or maintenance services
If you are dissatisfied with a service, please contact us within 3 business days so we can evaluate and address the issue.
Cancellations
• Product orders: May be canceled if the item has not yet shipped.
• Service appointments: Must be canceled at least 24 hours in advance to avoid a cancellation fee.
How to Request a Return or Refund:
To initiate a return or refund request, contact us at:
📧 [support@dreautogosolutions.com]
📞 (877) 223 4651
Please include your order number, item(s) in question, and reason for the request.